Delivery & Returns

Shipping Carriers

We ship your orders through reputable carriers: Royal Mail, DHL Parcel UK, and DPD.

Signature Requirement

In most cases, a signature will be required upon delivery. Please ensure someone is available to sign or leave specific "safe place" instructions.

Delivery Days

• Royal Mail: Delivers on Saturdays (excluding bank holidays).
• DHL Parcel UK & DPD: Deliver Monday to Friday.

Dispatch Times

We typically dispatch orders Monday to Friday.

Delivery Areas

We currently deliver to the UK Mainland and parts of Europe. Please note that deliveries to Northern Ireland and Europe may take additional time.

UK Mainland

Northern Ireland, Scotland, Isle of Man

France, Germany, Netherlands, Italy, Belgium, Denmark - Delivery, Email Us

Full tracking details will be emailed upon dispatch of your order. 

If your parcel hasn't arrived within the specified time, please allow an extra 3 working days to arrive (in case of any delays), however if it still hasn't arrive within this time then follow the procedure below:

1. E-mail/use live chat (contact us) with the date you placed the order, order number and full delivery address.
2. We will track your order and see what has happened which can take up to 2 working days as we may have to wait on call backs from the courier company.
3. We will then contact you once we know what has went wrong and arrange a replacement if necessary.

Leaving Items in a Safe Place
If you would like us to leave a note on your item instructing the courier to leave the parcel in a safe place, please contact us as soon as possible. Please note that this is done entirely at your own risk, and neither Gym Power nor the courier company can be held responsible for any issues that may arise as a result.

Returns & Replacements

We pride ourselves on providing the best possible service, and we want our customers to have the best overall shopping experience with us. If any products are spoilt/damaged/faulty, we can exchange them for a new one or offer you a full refund, depending on your preference. We ask that items are returned within 7 working days via a recorded delivery method to ensure they arrive safely. In all circumstances, please contact us prior to sending a return. All items being returned must be in their original, unopened, sealed packaging. Please note that if you’ve opened the item and simply don’t like it, we cannot accept that as a return since it is no longer in a saleable condition.

For any returns, we require you to contact us before sending the item so that we can advise you on the correct procedure.

Under the Distance Selling Regulations, you have 14 days to return an item, and it must be in a re-saleable condition.

When returning an item, we advise using a recorded delivery service, as this will ensure that if it is lost in transit, a claim can be made. Please note that it is your responsibility to ensure the item reaches us, and we cannot be held responsible for lost items.